Public and Private Cloud

Considering a move to Cloud for your enterprise applications?  Azure, AWS, Private, Hybrid; there are many options.  Double Eagle Consulting will properly evaluate your requirements and determine your options, costs, and create a migration plan.

The ultimate advantages of Public are clearest in environments that have resource demands that are highly variable and dynamic, while the Private cloud may make more sense for applications with predictable usage as well as workloads that need to be running without performance degradation 24/7/365 in a HIPAA, CJIS, FISMA and PCI compliant environment.

A hybrid cloud is a type of cloud computing that combines on-premises infrastructure, or a Private cloud—with a Public cloud. Hybrid clouds allow data and apps to move between the two environments.  Many organizations choose a hybrid cloud approach due to business imperatives such as meeting regulatory and compliance requirements, taking full advantage of on-premises technology investment, or addressing low latency issues.

WHY CONSIDER IT?

• Control
• Accessibility
• Flexibility
• Cost-effectiveness
• Ease

SD-Wan

Software Defined – Wide Area Network (SD-WAN) is a combination of technologies designed to offer a simpler approach to the WAN to leverage the decreasing cost of bandwidth and the increase usage of cloud applications that reside outside of the legacy data center. SD-WAN can be deployed over existing WAN connections, whether they are Internet (DIA, broadband, LTE) or private (MPLS, private line), that creates a secure, private, fully meshed network. SD-WAN  offers simplified management, quicker turnup, better application performance, improved resiliency, and cost savings when compared to traditional approaches.  At Double Eagle Consulting, we have curated a portfolio of top SD-WAN providers that provide the power to prioritize bandwidth, ensuring that the applications most critical to customer experience do not skip a beat.

WHY CONSIDER IT?

• Cost savings vs. expensive private networks
• Decreasing cost of Internet bandwidth
• Improved performance for cloud applications
• Increased resiliency and uptime across the entire network
• Simplified network management
• Drastically shorter time to deploy new locations

Colocation/Data Center

Traditionally, businesses have owned and housed all aspects of their IT systems; responsible for the equipment, the real estate where that equipment is housed, the connectivity, power, and the cooling that keeps it humming. Business are left with expensive, unsecured systems that are susceptible to power and network outages, and outgrowing power and connectivity options available.  Colocation resolves these shortcomings. It is a service that allows businesses to place their existing hardware in purpose-built data center facilities, ensuring reliability with redundant power, cooling, and connectivity to guarantee uptime for applications. Comprehensive security protects your IT environment. Collocation data centers also house cloud service providers, meaning extra capacity is just a cross-connect away.  Customers can burst into the cloud as needed or migrate as they depreciate hardware to develop a true hybrid cloud configuration.

WHY CONSIDER IT?

• Security – protection from disaster, theft, network and power loss
• Reliability – 99.9% uptime or more
• Cost reduction– labor, maintenance
• Performance & scalability
• Compliance requirements

Security

What security or compliance regulations do you need to adhere to (FINRA, HIPPA, PCI etc.)? Can you afford harm to your brand reputation in the marketplace due to a breech?  When is the last time you went through a third-party security assessment? Do you have a security team on staff 24/7? In the event of an attack, what policies or procedures do you have in place? Do you have a SIEM or log management system? If so, how do you manage and remediate it?

The world is unfortunately full of state-sponsored cyberattacks, criminals working to steal your data, randsomware attacks, and not to mention one of your own employees becoming an unintentional threat, especially with a remote workforce.

Solutions Available

• Penetration Test – an attempt to gain access to a network or application via simulated attack; often required for compliance such as PCI
• Risk Assessment – the practice of evaluating an organization’s or IT environment’s current security posture with suggested recommendations for improvement; often performed in reference to a specific security standard or compliance regulation
• Managed SIEM – a real-time, managed solution for Security Information & Event Management, designed to provide a holistic view of a customer’s environment and correlate various data sources to identify threats
• DDoS Mitigation – a solution designed to block Distributed Denial of Service attacks from taking down a network or online application; especially relevant for businesses that do business online
• Access Control – a technique to regulate who or what can use resources or applications on a network; can include Single Sign-On and Identity Access Management
• Perimeter Security – a broad approach to fortify the boundaries of a network; may include firewalls, Virtual Private Networks, intrusion detection, and intrusion prevention.
• Endpoint Protection – a unified solution to protect desktops, laptops, and mobile devices; features include anti-virus, anti-spyware, and personal firewall
• Incident Response – an organized, forensic approach to investigate and remediate a security breach; can be on-demand or via monthly retainer

WHY CONSIDER IT?

• Protection against DDoS attacks
• Identify vulnerabilities before the breech
• Data security – Protect sensitive information and transactions
• Regulatory compliance
• Flexibility
• High availability and support – monitoring 24 hours a day, 7 days a week

Manage Service Provider (MSP)

Managed Service Providers (MSP) allow you to outsource your entire IT Department or augment your existing IT resources to operate in a proactive versus reactive manner in today’s ever-changing technological landscape. MSP resources will manage a competent ticketing system that accurately prioritizes various IT problems that is crucial for a well-oiled IT support team. Services are performed remotely where they monitor and maintain your IT infrastructure and/or provides end-user helpdesk support.   Usually a flat fee, a contractual arrangement details the service-level agreement (SLA) and states the performance and quality metrics for the services contracted.

WHY CONSIDER IT?

• Cost optimization
• MSPs become an extension of your team while taking on the burden of maintaining skilled employees
• Performs monitoring, patching, maintenance, and management of your entire IT infrastructure
• Help Desk support services with industry certified experts
• Desktop Management delivering monitoring, patching, maintenance, and end-user support
• Incident Response & Management
• Staff augmentation dedicating to keeping your organization running smoothly
• Comprehensive reporting capturing infrastructure information as well as detailing preventive maintenance activities.

Unified Communication aaS (UCaaS)

Unified Communications as a Service (UCaaS) is a delivery model in which a telephone system/PBX and collaboration applications and services are outsourced to a third-party provider, delivered over an IP network, typically the public Internet. It’s rapid marketplace adoption is being driven by growing desire to eliminate onsite hardware that require maintenance contracts and ongoing management costs, as well as a great need for redundancy to mitigate costly outages. It enables a uniform telephony experience for all users, regardless of location, due to the availability of affordable bandwidth.

Communication technologies are now critical infrastructure, central to every business model. UCaaS streamlines operations, giving IT staffs the ability to tackle once tedious tasks with the click of a button, freeing up bandwidth for higher level concerns. Sales teams are acting with more precision, since UCaaS integration with CRMs enables more efficient interactions with prospects and existing customers. ERP applications can integrate with UCaaS solutions too, so Finance spends more time atop the value ladder as well.

When voice and telephony are integrated with conferencing, email, and instant messaging, little efficiencies emerge in every interaction. Those efficiencies may seem of small import individually but ultimately translate to significant dollars in value when multiplied across organizations over time.

WHY CONSIDER IT?

• Reduced Costs
• Advanced Functionality to interact through new channels
• More Flexibility
• Superior Reliability
• Streamlined Processes
• Enhanced Collaboration
• Communications Continuity

Contact Center aaS (CCAAS)

Contact Center as a Service (CCaaS) delivers call and contact center functions and capabilities as a service paid in a monthly subscription model. CCaaS features include inbound and outbound communication channels such as voice, email, web chat and social media integration, as well as robust reporting capabilities to measure agent productivity and schedule forecasting. Machine learning and Artificial Intelligence (AI) are rapidly becoming a core component of next-generation contact centers to enhance customer service by providing quick answers to FAQ without needing a live agent.

CCaaS has reinvented customer care and changed consumers’ expectations. In every industry, organizations that rely on legacy technologies will fail to meet those expectations and be left behind as clients shift to competitors who provide preferred channels of communication, such as web chat and SMS.

With every day that passes, the contact center takes on increasing strategic importance due to its great bearing on customer satisfaction, retention, and sales growth.

Decrease time spent on patching, upgrades, and application refreshes. Minimize soft costs. Increase the efficiency of internal communications. Track agent performance. Integrate ticketing with your PBX. Don’t let an outdated phone system or contact center stand in the way of your company’s KPIs.

WHY CONSIDER IT?

• Cost reduction
• Increased efficienty
• Enhanced Voice Response & Routing
• Omnichannel Capabilities
• Advanced Analytics
• Artificial Intelligence (AI) and Machine Learning (ML)
• Workforce Engagement (WEM)
• Historical and Real-time Reporting
• Comprehensive Inbound and Proactive Outbound Management
• IVR and Self-service Options